STIHL

Johan Appelqvist, Nordic Commercial Development Manager, ANDREAS STIHL NORDEN AB

What is the feature that you like the most about Jahopp KiP?

We really like the rebranding feature that Jahopp KiP offers. That way, we can provide our dealers with a branded experience that strengthens their perception of the STIHL brand.

The system is also very flexible and user friendly, and it was easy to merge our existing classroom education with the online training, using the same booking system. The possibility to align the reporting system with our internal system has minimized administration.

Not to mention the fact that we can measure and analyze the user experience on the platform and work agile.

“Since we started STIHL Academy two years ago, we have registered 28.000 attended online courses divided between 1.600 user accounts, which gives us an average of 17 attended courses per user. We offer over 450 courses in four Nordic markets in total and the number of available courses are growing.”

A quick bio about STIHL

Back in Germany in 1926, Andreas Stihl developed and manufactured what has been referred to as the first engine-driven one-man chainsaw. The STIHL company has revolutionized the forestry industry, and has been the #1 selling chainsaw brand in the world for decades. Today, the brand is available in 160 countries and has also entered the garden segment, with a big focus on cordless products. Today, the brand is an attractive choice for both homeowners, landscapers and forestry workers around the world.

Why is a learning management system important for your organization?

Our brand promise “Empowering people” indicates that we have knowledge as a strategy and education is a natural part of that strategy. We work closely with our dealers to educate them in how to work safely and get the most out of our machines. We believe that together with our dealers in-store expertise and our thoughtfully developed products, we can offer the market´s best solution in forestry and gardening.

STIHL Academy is our education concept, which gives our dealers deeper knowledge in service, technical details and sales – both through classroom educations and online courses. That way, more dealers can have access to instant knowledge, and we enable our end-users to take part of the knowledge as well.

How did you get to know about Jahopp?

Our aim when starting this project was to build the most inspiring educational platform in our business segment. We had specific requirements of finding a learning management system that would allow us to share the training and marketing material to our dealers, with an excellent user experience in mind, as well as the possibility for integration with our marketing and communication. And most importantly: the ability to rebrand the platform to match the STIHL branding. After scanning the market, we got a tip from our digital learning agency, and found Jahopp.

What is the feature that you like the most about Jahopp KiP? How did Jahopp KiP help you achieve your goals?

We really like the rebranding feature that Jahopp KiP offers. That way, we can provide our dealers with a branded experience that strengthens their perception of the STIHL brand. The system is also very flexible and user friendly, and it was easy to merge our existing classroom education with the online training, using the same booking system. The possibility to align the reporting system with our internal system has minimized administration. Not to mention the fact that we can measure and analyze the user experience on the platform and work agile.

Are there any specific numbers that you want to share? 

Since we started STIHL Academy two years ago, we have registered 28.000 attended online courses divided between 1.600 user accounts, which gives us an average of 17 attended courses per user. We offer over 450 courses in four Nordic markets in total and the number of available courses are growing.